Masterclass Description

This 5-day live training, which is organized in collaboration with Mirolus and CTGlobal, teaches you how ConfigMgr (a.k.a. SCCM) really works under the hood, and how to troubleshoot it effectively. Join two of our foremost Microsoft MVPs, Kent Agerlund and Johan Arwidmark, and let them take you through the installation, configuration, and troubleshooting of the main features in ConfigMgr.

This training is unique in many ways: it is developed by two of the best ConfigMgr and Intune experts in the world, it is based on real-life systems management for more than 40 years of collective knowledge, and it is always performed on the latest version of Windows clients, Windows servers, and Windows systems management components.

Over 60 percent of the time you spend in class is dedicated to hands-on labs and exercises, based on self-perceived real-life scenarios and methods verified to work in production environments. And the best part, you get access to all the sample files and sample scripts, including a solution that will build up the complete lab environment once returned home from the training.

Masterclass Schedule

Date and start time for the next Masterclass:

  • September 19-23, 2022, 9:00 AM - 4:30 PM Central Time (US and Canada)

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Masterclass Outline

Designing ConfigMgr for production use

  • Design fault tolerance and high availability environments
  • Working with HTTP and HTTPS site systems
  • Working with DMZ and workgroup environments
  • Working with multi-domain/forest environment
  • Configure and optimize the SQL database
  • Recovery options, restore primary sites

Windows 10 Servicing and Software Updates

  • Creating and designing the software update infrastructure
  • Deploying and troubleshooting Microsoft software updates
  • Monitoring the software update deployment process
  • Deploying 3rd party updates
  • Creating software update reports

ConfigMgr Troubleshooting tools and techniques

  • Understanding log files
  • Status Filter Rules
  • Introducing WMI
  • Using SQL Profiler

ConfigMgr Client Health

  • Installing, configuring, and troubleshooting ConfigMgr clients
  • Installing HTTP and HTTPS clients

Working with reports

  • Working with SQL reporting services
  • Creating custom SQL reports

Inventory management

  • Configure Asset Intelligence
  • Working with Inventory Data
  • Extending Hardware Inventory
  • Using CMPivot and other real-time actions
  • Software Metering

Content Distribution and Management

  • Understanding the content flow
  • Working with and troubleshooting
  • distribution points and distribution point groups
  • Working with remote distribution points
  • Working with cloud-based distribution points (CMG)

Application deployment

  • Working with the application model
  • Working with different deployment types
  • Troubleshooting application deployments
  • Creating custom application reports

Endpoint Protection

  • Installing and configuring Endpoint Protection
  • Troubleshooting Endpoint Protection
  • Creating custom Endpoint Protection reports

Settings Management

  • Creating and implementing configuration items and baselines
  • Remediate non-compliant computers and users
  • Troubleshooting Settings Management

Deploying Windows 10 and Windows 11 with ConfigMgr

  • Preparing ConfigMgr for Windows 10 and Windows 11 Deployment
  • Configuring and troubleshooting all major deployment scenarios, Bare metal, Refresh, Replace and Upgrade
  • A Technical Drilldown into Windows 10 and Windows 11 Servicing
  • Reducing the network impact for Windows 10 and Windows 11 deployment 
  • Troubleshooting Driver Management
  • Implementing BitLocker support
  • Working with BIOS updates
  • BIOS to UEFI Conversion
  • Generic OSD Troubleshooting
  • Advanced Windows 10 Customizations

Windows 10 and Windows 11 Setup Internals

  • Deep dive into imaging scenarios and phases
  • Understanding the Sysprep process
  • Troubleshooting boot images
  • Troubleshooting and Debugging Task Sequences
  • Using dism.exe and equivalent cmdlets in PowerShell
  • Troubleshooting Windows Autopilot
  • Monitoring OS Deployment

Windows ADK 11 and Windows PE internals

  • Task Sequence Engine and Processes during deployment
  • Optimizing the PXE components
  • Troubleshooting PXE
  • Using Wireshark for troubleshooting network-related issues

Advanced OSD customizations

  • Using userexit scripts and web services
  • Developing PowerShell scripts for OSD
  • Debugging scripts


Instructor Bio:

Johan Arwidmark is a consultant, author, speaker and all-around geek specializing in Enterprise Windows Deployment Solutions and Systems Management. Johan speaks at several conferences each year, including MMS and Ignite around the world. He is also actively involved in the community, and he has been awarded Microsoft Most Valuable Professional (MVP) since 2005. Johan is known for an energetic and humorous style, tackling complex concepts using simple "Real World" scenarios and lots of live demos. His areas of expertise include: Enterprise Windows Deployment Tools and Management Systems, MDT, WinPE, USMT, WDS, and ConfigMgr.

Johan Arwidmark

Technical Fellow


Instructor Bio:

Kent Agerlund works as a Principal Consultant, author, trainer, and event speaker specializing in Enterprise Client Management solutions at CTGlobal. Kent frequently speaks at conferences like Ignite, MMS, NIC, IT/Dev Connections, and he is the main author of the Mastering Configuration Manager training and the books Mastering Configuration Manager, System Center Configuration Manager: Mastering the Fundamentals, and Mastering Microsoft Enterprise Mobility. He is also actively involved in communities like TechNet forums, local user groups, and is awarded Microsoft Most Valuable Professional (MVP) and Microsoft Regional Director for his work with Microsoft Enterprise Client Management. On stage, Kent is known for mixing “Real World” scenarios into his presentation with lots of demos.

Kent Agerlund

Principal Consultant, CTGlobal