Masterclass Description

In this 5-day LIVE Online Training, you will learn how ConfigMgr (a.k.a. SCCM) really works under the hood and how to troubleshoot it effectively.  Two of the foremost Microsoft MVPs, Johan Arwidmark and Kent Agerlund, deliver this LIVE Online Masterclass which is organized in collaboration with Mirolus and CTGlobal. If you want to master the main features of ConfigMgr (SCCM) for installation, configuration, and major troubleshooting issues, this LIVE Training is for You!

This LIVE Online Training is unique in important ways: It has been developed by two of the best ConfigMgr and Intune experts in the world. It is based on real-life systems management and more than 40 total years of collective knowledge! It is always performed on the latest version of Windows clients, Windows servers, and Windows systems management components.

Over 60 percent of the time you spend in this live training is dedicated to hands-on labs and exercises, all of which are based on actual real-life scenarios and realistic methods tested and verified to work in real-world production environments. 

Added Bonus
The best part of this LIVE Online Training is that you get access to all the sample files and sample scripts used during training. We will even provide you a proven solution that will build up a complete lab environment upon completing the training.

This LIVE Online Training is for YOU if you want to:

  • Master ConfigMgr (SCCM) troubleshooting tools & techniques
  • Effectively implement Windows servicing and software Updates
  • Understand inventory management and content distribution
  • Achieve correct endpoint protection and reports for your organization's users and data
  • Establish Windows 10, Windows 11, Windows ADK 11, and Windows PE Setup Internals

...and so much more!

This LIVE Online Training runs for five days and includes:

  • Daily live webinars (with plenty of time for Q&A)
  • A community of individuals with the same goals
  • A private Facebook group with other participants for sharing reflections, progress, etc.
  • The chance to ask Johan Arwidmark and Kent Agerlund questions directly in a live training environment


Basic understanding of networking fundamentals such as TCPIP and DNS.  Knowledge of Active Directory and Windows operating systems.  Having working with ConfigMgr in some capacity for at least one year.  SQL experience is helpful but not required.

Masterclass Schedule

Date and start time for the next Masterclass:

  • December 9-13, 2024, 9:00 AM - 4:30 PM Central Time (US and Canada)

Note: The live sessions of the Masterclass will be recorded and made available for participants to view.

Sign Up Today!

Masterclass Outline

Module 1: Designing ConfigMgr for Production Use

  • Design Fault Tolerance and High-Availability Environments
  • Working with HTTP and HTTPS Site Systems
  • Working with DMZ and Workgroup Environments
  • Working with Multi-domain/Forest Environment
  • Configuring and Optimizing the SQL Database
  • Recovery Options: Backups and Restoring Primary Sites

Module 2: Windows 10 and Windows 11 Servicing and Software Updates

  • Creating and Designing the Software Update Infrastructure
  • Deploying and Troubleshooting Microsoft Software Updates
  • Monitoring the Software Update Deployment Process
  • Deploying Third-Party Updates
  • Creating Software Update Reports

Module 3: ConfigMgr Troubleshooting Tools and Techniques

  • Understanding Log Files
  • Status Filter Rules
  • Introducing WMI
  • Using SQL Profiler

Module 4: ConfigMgr Client Health

  • Installing, Configuring, and Troubleshooting ConfigMgr Clients
  • Installing HTTP and HTTPS Clients

Module 5: Working with Reports

  • Working with SQL Reporting Services
  • Creating Custom SQL Reports

Module 6: Inventory Management

  • Configuring Asset Intelligence
  • Working with Inventory Data
  • Extending Hardware Inventory
  • Using CMPivot and Other Real-Time Actions
  • Software Metering

Module 7: Content Distribution and Management

  • Understanding the Content Flow
  • Working with and Troubleshooting Distribution Points and Distribution Point Groups
  • Working with Remote Distribution Points
  • Working with Cloud-based Distribution Points via CMG

Module 8: Application Deployment

  • Working with the Application Model
  • Working with Different Deployment Types
  • Troubleshooting Application Deployments
  • Creating Custom Application Reports

Module 9: Endpoint Protection

  • Installing and Configuring Endpoint Protection
  • Troubleshooting Endpoint Protection
  • Creating Custom Endpoint Protection Reports

Module 10: Settings Management

  • Creating and Implementing Configuration Items and Baselines
  • Remediating Non-compliant Computers and Users
  • Troubleshooting Settings Management

Module 11: Deploying Windows 10 and Windows 11 with ConfigMgr

  • Preparing ConfigMgr for Windows 10 and Windows 11 Deployment and Management
  • Configuring and Troubleshooting All Major Deployment Scenarios: Bare Metal, Refresh, Replace, and Upgrade
  • A Technical Drilldown into Windows 10 and Windows 11 Servicing
  • Reducing the Network Impact for Windows 10 and Windows 11 Deployment and Updates
  • Troubleshooting Driver Management
  • Implementing BitLocker Support
  • Working with BIOS Updates
  • BIOS to UEFI Conversion
  • Generic OSD Troubleshooting
  • Advanced Windows 10 Customizations

Module 12: Windows 10 and Windows 11 Setup Internals

  • A Deep Dive into Imaging Scenarios and Phases
  • Understanding the Sysprep Process
  • Troubleshooting Boot Images
  • Troubleshooting and Debugging Task Sequences
  • Using dism.exe and Equivalent Cmdlets in PowerShell
  • Troubleshooting Windows Autopilot
  • Monitoring OS Deployment

Module 13: Windows ADK 10 and 11 and Windows PE Internals

  • The Task Sequence Engine and Processes during Deployment
  • Optimizing the PXE Components
  • Troubleshooting PXE
  • Using Wireshark and Microsoft Message Analyzer

Module 14: Advanced OSD Customizations

  • Using Userexit Scripts and Web Services
  • Developing PowerShell Scripts for OSD
  • Debugging Scripts

Masterclass Instructors

Johan Arwidmark

Johan Arwidmark is a consultant, author, speaker, and all-around geek specializing in Enterprise Windows Deployment Solutions and Systems Management. Johan speaks at several conferences each year, including MMS and Ignite around the world. He is also actively involved in the community, and he has been awarded Microsoft Most Valuable Professional (MVP) since 2005. Johan is known for his energetic and humorous style, tackling complex concepts using simple "Real World" scenarios and lots of live demos. His areas of expertise include Enterprise Windows Deployment Tools and Management Systems: Intune, MDT, WinPE, WDS, and ConfigMgr (SCCM).

Johan Arwidmark

Technical Fellow

Kent Agerlund

Kent Agerlund works as a Principal Consultant, author, trainer, and event speaker specializing in Enterprise Client Management solutions at CTGlobal. Kent frequently speaks at conferences like Ignite, MMS, NIC, IT/Dev Connections, and he is the main author of the Mastering Configuration Manager training and the books Mastering Configuration Manager, System Center Configuration Manager: Mastering the Fundamentals, and Mastering Microsoft Enterprise Mobility. He is also actively involved in communities like TechNet forums, local user groups, and is awarded Microsoft Most Valuable Professional (MVP) and Microsoft Regional Director for his work with Microsoft Enterprise Client Management. On stage, Kent is known for mixing “Real World” scenarios into his presentation with lots of demos.

Kent Agerlund

Principal Consultant, CTGlobal